All complaints will be dealt with as quickly and efficiently as possible.
All complaints received will be recorded in the school’s complaints record. The outcome of the complaint will also be recorded, together with the reasons for the decision.
All records of complaints and details of any investigations will be kept confidential.
All complaints will be investigated fully, fairly and carefully and complainants will be kept informed of progress.
The school will always seek to resolve issues in the most amicable way possible.
Stage 1a – Informal Resolution – timescale 48 hours
Parents, carers or guardians should, in the first instance, make an appointment to speak to the relevant teacher about the concern. It is best to resolve issues at this point.
Stage 1b – Informal Resolution – timescale 72 hours
Parents, carers or guardians dissatisfied with the result of the discussions with the teacher should ask for an appointment to meet with the headteacher.
If a resolution to the issue is proving difficult to find, the headteacher can speak to the Directors about who may be willing to offer informal intervention.
Stage 2 – formal complaint letter to headteacher – timescale 5 school days
An issue that has not been resolved through the informal stages can become an official complaint.
Parents, carers or guardians wishing to move to stage 2 must write a formal letter of complaint to the headteacher. The letter will need to set out clearly the issues which have previously been discussed and why the parent, carer or guardian considers the issue to be unresolved.
The Headteacher with the board of Directors will consider the complaint and discuss a resolution with the complainant. The headteacher should offer a resolution to the complainant in writing within 10 school days of receipt of the letter.
Should the complaint be in reference to the Head Teacher then complaints can be sent directly to the Board of Directors.
For full details please refer to the Complaints Policy in the policies section.
We have had no formal complaints to date.